RAE Systems offers genuine spare parts for all of its products. Spare parts and expert service are available at most RAE Systems Distributors.
If you require software and firmware updates or assistance please contact our Technical Service Department
If you are a distributor or an end-user that purchases directly from RAE Systems, spare parts are available through the normal sales process.
If you require software and firmware updates or assistance please contact our Technical Service Dep:
+34 933 788 352
To request a Service Repair or maintenance for RAE System products or returning equipment for warranty, you may request an RMA number or send to us the monitor without RMA number. The following information must be provided:
Serial number of each unit being returned
Brief description of the problem for each unit
Contact person, phone and email
Contact, billing, and return shipment addresses
Reques your RMA at email@example.com / Tel: +34 933 788 352 Or ship the monitor at our facilities to:
Technical Dep. Av. Remolar, 31 08820 El Prat de Llobregat (Barcelona) - Spain
Please note: equipment shipped to repair without an RMA number, or any product deviation to the RMA number, will delay your repair.
IMPORTANT: in order to accept the receipt of any shipment from the client, this must arrive free of shipping charges. Shipment with associated charges, will be not accepted.
RAE Systems training
Courses and training for confident operation.
RAE Systems is committed to helping you feel confident and competent every time you use a RAE Systems product. Our training courses are designed to provide you with a complete understanding of RAE Systems products and services, including function, operation, maintenance, and more. Our experienced team of detector and monitor specialists can even create custom courses to be conducted at your facility. Courses include:
RAE Systems, Inc. warrants products manufactured and sold by RAE Systems to be free from defects in materials and workmanship for the periods listed in the tables on the following pages. This warranty is expressly limited to the original owner who purchases the equipment directly from RAE Systems or from an authorized RAE Systems Distributor.
Avinguda del Remolar, 31
08820 El Prat de Llobregat
Barcelona - Spain - Europe