To request a Service Repair or maintenance for RAE System products or returning equipment for warranty, you may request an RMA number or send to us the monitor without RMA number. The following information must be provided:

• Serial number of each unit being returned
• Brief description of the problem for each unit
• Contact person, phone and email
• Contact, billing, and return shipment addresses

Reques your RMA at tecnico@raespain.com / Tel: +34 933 788 352
Or ship the monitor at our facilities to:

Technical Dep.
Berguedà, 1, planta 2, oficina A3 - Polígon Mas Blau
08820 El Prat de Llobregat
(Barcelona) - Spain

Please note: equipment shipped to repair without an RMA number, or any product deviation to the RMA number, will delay your repair. 

IMPORTANT: in order to accept the receipt of any shipment from the client, this must arrive free of shipping charges. Shipment with associated charges, will be not accepted.

RAE Systems is committed to helping you feel confident and competent every time you use a RAE Systems product. Our training courses are designed to provide you with a complete understanding of RAE Systems products and services, including function, operation, maintenance, and more. Our experienced team of detector and monitor specialists can even create custom courses to be conducted at your facility.
Courses include:

• Gas Detection Technologies
• Product Focus – Benefits, Features, Operation
• Service Certifications
• User Training
• Custom Training

For scheduling a custom course or get for more information on our course schedule contact with your Regional Sales Manager

RAE Systems, Inc. warrants products manufactured and sold by RAE Systems to be free from defects in materials and workmanship for the periods listed in the tables on the following pages. This warranty is expressly limited to the original owner who purchases the equipment directly from RAE Systems or from an authorized RAE Systems Distributor.